We can pretty much thank Sears for setting the Gold Standard in hand tool return warranty with their Craftsman tool brand.
“Craftsman tools are backed by some of the strongest warranties in the market today. If you have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement.”Craftsman Tool Official Website
Will Lowes or Ace Hardware swap $200 in broken Craftsman lifetime warrantied tools that were not purchased there, and without a receipt?
Let’s see what happens…
From Lowe’s Corporate Communications:
“We will honor all lifetime warranties no matter where the Craftsman hand tool was purchased. We ask that customers bring in the item, and we’ll replace it if we have the product.”Maureen Wallace, Lowe’s
More About Returning Craftsman Tools Under Warranty
Craftsman tools are backed by some of the strongest warranties in the market today. If you have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement, depending on the warranty coverage outlined on their support web site. No receipt required.
Take your return to Lowes, Ace Hardware, or Sears stores.
- Lowes Craftsman Tool Policy
Lowes policy on Craftsman tools is technically to replace only item number for the exact item number. So though I found friendly customer service reps, you may not. If they do not have the product, you can call the Craftsman Customer Care Hotline at 883-331-4569 for help.
- Ace Hardware Craftsman Tool Policy
ACE Hardware stores are individually owned franchises, so your mileage may vary widely on what they will allow to be returned.
- Sears Stores
The few remaining Sears stores will still swap tools on the spot as long as they have them on hand. Otherwise, you can always call Craftsman directly and they will likely mail you a replacement.
Craftsman Tool Customer Service: 888-331-4569
Web Support: https://www.craftsman.com/support/warranty
Shop Craftsman Tools on Amazon
Find a Craftsman Retailer
What about other tool brands?
Inspired by this video short from sixtyfiveford, we’ve assembled a page that overviews tool brand company warranties and outlines the return process with customer service contact phone numbers (eMail and address where appropriate) as well as drop-off and return location finders.
Browse Warranty and Return Policies and Procedures by Tool Brand:
Cornwell, Craftsman, Dewalt, Duralast, Empire, GearWrench, GreatNeck, Harbor Freight Tool Brands, Husky, Klein, Kobalt, Mac, Makita, Matco, Milwaukee, Proto/Challenger/Plomb, SK, Snap-On, Stanley, Tekton, Wright